Sales and shipping terms and conditions

Cannical wishes to ensure that you are satisfied with every purchase. Cannical does not take any responsibility regarding country specific legal situations or provide legal advice.

Please inform yourself about the legal status in your country, as we cannot guarantee delivery. Contact the local authority to verify that we can ship to your country.

For bank wire payments, please remember to state your order number or contact person, otherwise the delivery time will be prolonged since we have to match the orders.

If you wish to return an item, you may do so within 14 days from receiving it. You will receive a refund within 14 days from when we receive the item at Cannical. You have to send an email to and only after receiving a confirmation mail for the return, you can return the products. The address where the product has to be returned to, will be communicated in this email. Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with payment and delivery processing are covered by the customer.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48hrs of receipt. We are selling our products as containing cannabidiol. Our products have not been evaluated medically and as such, because these products have not been evaluated by the FDA (Food & Drugs Administration), EMA (European Medicines Agency) or any other government body, we make no claims as to any extra benefits or different used either than what declared on the label present on the packaging for products containing cannabidiol. If you have questions about this product, please contact our customer service team at prior to purchase.

1) By placing an order through our site, you warrant that you are at least 18 years old. If we are unsure of you age, we reserve the right to cancel your order.

2) By placing an order at Cannical you accept all responsibilities regarding the legality of the products that will be shipped to you. All products on the website are legally permitted in Italy. It’s your responsibility to know the rules and applicable customs regulations that exist in your country.

3) does not guarantee in any way that the products available on this website are valid or legal / permitted outside of Italy.

4) does not provide any medical assistance

5) You accept that it is your responsibility for all damages, penalties, loss of income or property resulting from the purchase, consumption, use or abuse of a product from The Company and its owners, representatives and employees can not be held liable.

6) If you are dissatisfied with the service you have received, please contact us at

At Cannical we work hard to ensure that our customers are happy with our services. However, should you be dissatisfied with our services and the matter cannot be resolved with our Customer Service, please submit your dispute via the ODR-platform. The ODR-platform The European Commission provides a platform for online out-of- court resolution of disputes (known as the ODR-platform). The ODR platform is the single point of entry for out-of- court disputes resulting from online sales and service contracts. You can access the ODR-platform via the link Your dispute will then be submitted to the competent dispute resolution center.



 Website general terms and conditions

1. Scope 

These terms and conditions apply to all deliveries, services and offers of BYRON BAY WELLNESS LTD (hereafter BBW LTD) through its online Shop BBW LTD does not acknowledge conflicting conditions on the part of customers, unless BBW LTD has acknowledged the application of such conditions explicitly in writing.

2. Services

In the online shop you can order hemp products and smoking goods for personal use in standard commercial quantities. Orders for commercial purposes are not permitted.

3. Contractual languages 

The languages used in the contracts between Byron Bay WELLNESS and the customer are German, English, Spanish, French, Italian and Dutch.

4. Contract Conclusion / Transaction of Orders 

By placing the products in our online shop, we provide a binding offer for contract completion regarding these goods. The contract is concluded by clicking the “Buy” button at the last step of the ordering process. Before conclusion of the order transaction you will have access to a confirmation window showing the details of your order. With this window you can review and correct your entries.

Immediately after submitting your order you will receive an email confirmation of its receipt (order confirmation). Your contract partner is:

Byron Bay Wellness LTD

Lee View House,

South Terrace, Cork

Post Code / ZIP code: T12H022

Ireland,  Business Registration Number: 601501

At any time after submitting your order you can view the order information at “My account.”

5. Right of Revocation 

5.1 Statutory Right of Revocation 

Consumers (any natural person who primarily enters into a transaction for purposes that are neither attributable to their commercial nor their independent vocational activity, § Ireland Civil code have a statutory right of revocation.

5.2 Additional Contractual Right of Revocation 

In addition to the statutory right of revocation (see section 5.1) we also grant you a contractual right of revocation for a total of 30 days from the receipt of the merchandise. The above provisions stated in section 5.1 govern the exercise of this right accordingly, unless otherwise stipulated below.

By way of derogation from the statutory right of revocation, the beginning of the period of the contractual right of revocation exclusively depends on the receipt of the product by the recipient. Excluded from the contractual right of return are also foods (such as sports bars) and gift certificates (vouchers which may be purchased from us). The additional contractually granted right of revocation does not affect your statutory rights and remedies. In particular, your statutory right of revocation (section 5.1) and your legal warranty rights (section 11.) are preserved without restriction as far as you are concerned.

6. Self-supply reservation 

We preserve a right to cancel an order if we are not supplied by our own suppliers not caused by a fault of ours and if the ordered product is unavailable. In this case you will be notified as soon as possible.

7. Delivery / Shipping 

Your order will be delivered to the address specified by the individual that placed the order. If one or more of the items you have ordered are unavailable at the time of order, we will not be able to process your request and will complete a full refund or will get in touch for an alternative solution. We will inform you immediately by email if this should be the case. Cannical ships with GLS, SDA and other couriers. International orders carry additional shipping charges and must meet regulations for the sale of these products to that country.

Cannical products are legal in most locations. It is your responsibility as a consumer to know your local laws and regulations before ordering. There are currently many other countries that allow hemp-based products to be marketed and sold. Contact the local authority to verify that we can ship to your country. If you live in UK contact the Office for Drug Control or in Italy the Department of agriculture or the department of narcotics. The Italian regulation permits the sale of Female inflorescences of Cannabis Sativa L. if the THC content is lower than the legal limit (0,6%) – Law 242/16. They are technical products not intended for human use. They cannot be swallowed or inhaled.

All orders shipped within the USA will come from Washington state, orders shipped to the rest of the world will be sent from the EU. Orders are processed and shipped during regular business hours unless otherwise stated (USA- M-F 8-2 PST, International- 8-5 CST, excluding most major holidays.)

Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays.

8. Prices and Shipping costs 

At the time an order is placed the prices listed apply. These prices are given in euros and include the statutory VAT applicable at that time. Whether and which shipping costs are applicable to your order you may find within our shipping conditions. Go to Our delivery.

9. Payment 

You can pay using the choice of payment options stated in our offer. By selecting prepayment as the method of payment we will send you immediately after your order a confirmation of order and a further e-mail with payment information and banking details. We will ship your goods only after receipt of payment. The invoice amount is due to be paid to our account within 1accrue days after receiving the e-mail “Payment information”. In case of a foreign bank transfer you have to bear any charges of your bank that might accrue

10. Reservation of title

Until full payment of the purchase price the goods remain the property of BBW LTD

11. Warranty 

In the case of defects in delivered goods statutory rights apply.

12. Data protection 

Your order and the data provided with it are stored by BBW LTD. All data collected by us is exclusively used and processed in accordance with our data protection provisions and in compliance with relevant data protection statutes.

13. Applicable law

The law of the Federal Republic of Ireland applies to the exclusion of the CISG (United Nations Convention on Contracts for the International Sale of Goods), unless mandatory international consumer law dictates otherwise.

14. Alternative dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find at We are not obligated to participate in dispute settlement procedure before a consumer arbitration board. We do not participate in dispute settlement procedure.

15. Miscellaneous provisions 

Should any of these provisions prove to be or become invalid, this does not affect the validity of the remaining provisions.

16. Shipping time


For all orders shipping within Italy, standard shipping is 1-2 working days.

For all orders shipping within the UK, standard shipping time is 3-5 business days.

Orders need to be placed Monday-Friday 8:00am-2:00pm PST for the order to ship the same day. All orders placed after 2:00pm PST Monday-Friday or on weekends (Sat. & Sun.) will ship the following business day. We ship with UPS or USPS. For orders going to PO Boxes, we use USPS and expedited shipping options are not available.


For all orders shipping outside of the EU, your order will come from Italy. We process orders within 48 hours from the order being submitted, unless otherwise stated. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM CST, excluding holidays). Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays. We ship using the standard GLS shipping method.

We ship worldwide but some countries have import regulations that delay the transportation of hemp based products. We hope that soon all the world will learn about hemp solutions, meanwhile we will notify you immediately if an inspection from your postal service or customs delays your package.

To Greece it takes about 10 days for product to arrive. With express shipping – 2 days.

USA, Norway, Australia, Canada, Iceland, Greenland, New Zealand, Thailand, Russia – please allow about 3-4 weeks additional delivery time because of increased security measures at border crossing points and in most of the cases we may refuse orders.


If you wish to return an item, you may do so within 14 days from receiving it. You will receive a refund within 14 days from when we receive the item at Byron Bay Wellness. You have to send an email to and only after receiving a confirmation mail for the return, you can return the products. The address where the product has to be returned to, will be communicated in this email.  Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with payment and delivery processing are covered by the customer.

Data protection policy

Your personal data will be collected and used exclusively to process your order, including delivery and payment as well as providing you other services you have requested.

We will use your data for purposes of advertising or polling and marketing surveys only if this is legally permitted or you have provided us with your consent to do so (e.g. Newsletter). You can revoke this consent at any point in time with immediate future effect (e.g. unsubscribing of Newsletter).

All data will be individual-related handled and recorded by Byron Bay Wellness LTD in accordance with the corresponding legal provisions, especially with the Ireland Act for Telemedia Services .

We will collect the following data:

All data which were fed to make usage of BBW LTD services -like name, address, billing address, delivery address, phone number, email address, including any change of said data, date, time of the last visit as well as IP address. The IP address will be anonymized and stored solely for statistical purposes. Your e-mail address will be used with your consent for internal advertising purposes after subscription to our newsletter and until you cancel your newsletter subscription.

You have the right to access to your personal data, to rectify, disable and delete your data at any time and free of charge. You can at any time object to processing or utilization of your data for purposes of advertising or polling and marketing surveys. In that case please contact us.

BBW LTD will not transfer your personal data (address, phone number and email address included) to unrelated third parties. This does not apply to service providers from BBW LTD that need to be used to provide the services of BBW LTD (e.g. delivery via DHL,GSL,BRT)

All recorded data but the passwords are visible to BBW LTD administrators.

Links to other websites:

BBW LTD website, may contain links to other sites. BBW LTD has no influence on the owners of the respective linked-to pages and whether they observe the data protection provisions. You may also wish to read the privacy policies of the other sites you visit to learn about their data practices, which may differ from those described in this privacy policy.

Use of Facebook plugins:

These web pages use plugins from the social network, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

If you call up web pages from our website that are equipped with plugins of this nature a link to the Facebook servers is created; the plugin appears on your internet page by informing your browser.

In this manner, the Facebook server receives information as to which of our web pages you have visited.

If you are also logged in to Facebook, this information is assigned to your Facebook account by Facebook. If you use the plugin functions (e.g. clicking on the “Like” button, entering a comment) this information is also assigned to your Facebook account.

You can only prevent this by logging out before using the plugin. You can find additional information on the collection and use of data by Facebook and on your rights concerning options for protection of your privacy in the Facebook data protection notice.

Privacy policy

Cannical respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at Cannical. Cannical will not pass any of your personal information to third parties.

Use of cookies

On this website data is collected and stored via AddThis, a web analysis service provided by AddThis Inc. This data is used pseudonymously to compile user profiles that help to analyse user behaviour. The data is analysed to improve our service and to configure it in line with demand. For this purpose, cookies may be used. Cookies are small text files that are stored locally and enable recognition when the website is visited once again. The pseudonimysed user profiles are not brought together with personal data of the bearer of the pseudonym without explicit consent of the data subject.

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies” – text files that are saved in your browser and which allow an analysis of how the website is used. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA. The anonymization function “_anonymizeIp()” is used on this website for the IP address, so that only IP addresses shortened by the last 8 digits are ever saved or processed by Google. Google will use the information collected for the purpose of evaluating your use of the website, for compiling reports on the website activities for the website operators and providing other services relating to website utilisation and Internet utilisation. Google may also transfer this information to third-parties where required to do so by law, or where such third-parties process this data on behalf of Google. Under no circumstances will Google link your IP address with any other data held by Google. You can prevent the cookies from being installed on your browser by selecting the appropriate settings on your browser. You can refuse the general collection and storage of data by Google at any time with future effect by using the browser extension available at

BBW LTD uses cookies, which are pieces of coded information that record details of the sites contents you visited and the data you fed them with. This information is stored in the cookie file on your computer hard disk. The information transferred to the cookies can be recalled the next time the user visits the website and it enables the website to identify the user browser as well as diverse service functions of BBW LTD website. E.g. you can register with your customers’ data in  and log in with your login name and your personal password. Due to the stored data in the cookies you avoid having to fill in forms.

You can disable cookies at any time by changing the configuration of your browser so that it either disables cookies or informs you when a website is attempting to add a cookie, asking for permission before storing a cookie. The help function in most browsers shows you how to change said setting. However, if you disable cookies, you might not be able to use some of Byron Bay Wellness services to its full advantage. Therefore we recommend keeping cookie functions enabled.

Europe/Global Inquiry:

Byron Bay Wellness Ltd

Kandoy House, 2 Fairview Strand, Dublin 3 Ireland

VAT : IE3492519VH

Tax Representative VAT: 02480470463

Represented in Italy by

Cannical Srl

Via Valletti 4 – 6 Camaiore Loc. Bocchette (LU) 55041 Italy

VAT: 02475480469

Tel: + 39 3898953828


The Cannical® brand and logo are a registered Trademark owned

by Byron Bay Wellness Ltd